Frequently Asked Questions
WHAT ARE YOUR HOURS OF OPERATION?
Monday - Friday: 10:00 AM - 5:00 PM
Saturday & Sunday: based on availability
Before & after hours based on availability
what is your PAYMENT policy?
Clients will be automatically billed the Monday after service(s) completed.
Auto-pay and card payments will only be charged for walks that are marked complete. You will not be accidentally charged.
Cash & Zelle payments MUST be made prior to service(s) and failure to do so will result in up to a $10 late fee per payment missed.
Zelle payments must be made out to "trotandtrain@gmail.com" not the business phone number.
what is your cancellation policy?
Cancellations made the day before the appointment incur a 50% charge
Cancellations made the same day incur a 100% charge
Cancel early to avoid fees and give other clients the chance to book your spot
ARE YOU INSURED AND BONDED?
Yes, Trot & Train is fully insured
Walkers are screened and trained before working independently
Your dog’s safety is always our top priority!
do you work through all weather conditions?
If your dog wears any weather or outdoor gear (ex: booties, sweaters, jackets, etc.) please leave them out or let us know where they’re kept
If there is rain or snow in the forecast, please leave out a towel so we can dry off your dog when they get home
Your pet's safety is our top priority!! In the event of inclement weather, we may modify the time we spend outdoors and then enjoy indoor play time for the remainder of the visit
In the case of severe and dangerous weather, Trot & Train reserves the right to cancel walks in order to keep both, your pups and our walkers safe
HOW DO LAST MINUTE BOOKINGS WORK?
Appointments requested within 24 hours incur a $15 late booking fee
Requests cannot be made after 6:00 PM the day before the appointment
Last-minute bookings are NOT guaranteed, booking early secures your preferred time.
HOW DOES THE MEET & GREET WORK?
We meet you and your dog in person to learn about routines, behavior, and preferences
New clients MUST fill out our "New Client Intake Form"
For the safety of our walkers and pets, we will NOT provide any services without an initial Meet & Greet
DO YOU OFFER ONE-TIME AND RECURRING SERVICES?
Yes, we offer both one-time and recurring weekly or monthly care
Recurring clients receive priority scheduling and discounted packages
DO MY DOG’s WALKERS CHANGE?
No, clients will be paired with a consistent, safe and reliable walker for their dog. Mehek will always be back up in case of emergency unless another walker was introduced ahead of time.
can i request a specific walker?
Yes, once your dog is paired with a walker
Consistency is always our goal
Backup walkers may be assigned if needed
